Return and refund policy
Last updated: 23 September 2026
This page explains what to do if a book you bought arrives damaged, has a printing fault or is not the book you ordered, and how refunds work for our publishing services. Where you bought the book decides whose policy applies, so start with the first section.
The short version. Bought on Amazon, Flipkart or in a bookstore? Use that seller’s returns process. Bought directly from us and something is wrong with the copy? Tell us within 7 days of delivery and we will replace it free of charge, or refund you if we cannot. Publishing services cannot be returned once work has started; refunds on a project follow your agreement.
Books bought on Amazon, Flipkart or in a bookstore
Most of our books are sold through Amazon, Flipkart and bookstores, and the links on our bookstore page take you to those sellers. When you buy from them, the sale is between you and that seller, so their return, replacement and refund rules apply. Please start a return from your order page on Amazon or Flipkart, or take the book back to the shop.
If the seller cannot help with a printing fault in one of our books, write to us and we will do what we can.
Books bought directly from us
This section covers books you buy from Author’s Ink itself: orders placed with us on WhatsApp, by phone or by email, copies bought at an Author’s Ink stall, and the complimentary and extra copies authors receive of their own book.
What we replace
- a copy damaged in transit, such as torn, crushed or water-damaged;
- a printing or binding fault, such as missing, repeated, blank or upside-down pages, or pages coming loose;
- a different book from the one you ordered, or fewer copies than you paid for.
How to report a problem
Within 7 days of delivery, email info@authorsinkindia.com or WhatsApp +91 89509 70646 with:
- your name and the book you ordered;
- a photo of the problem, and of the parcel if it arrived damaged.
Please keep the book and its packaging until we reply.
What happens next
Once we have confirmed the problem, we send you a replacement copy at no extra cost. If we need the faulty copy back, we will arrange and pay for its return. If the book is out of stock and we cannot replace it, we refund what you paid for that copy instead.
When we cannot accept a return
- Change of mind. Books cannot be returned once delivered unless they are damaged, faulty or the wrong item.
- Late reports. Problems reported more than 7 days after delivery.
- Damage after delivery. Books that have been written in, spilled on or damaged through use.
- Other sellers. Books bought from Amazon, Flipkart or a bookstore, which are covered by that seller’s policy.
How refunds are paid
When we approve a refund for a direct order, we pay it back the way you paid, whether by UPI, bank transfer or another method, within 7 working days. Your bank may take a few more days to show it in your account. If it has not arrived after that, write to us and we will follow it up.
Publishing and other services
Services such as editing, proofreading, cover design, publishing and marketing cannot be returned once they have been taken up, because the work has already started. Whether any part of a payment can be refunded, and when, is set out in the agreement for your project, and that agreement applies.
If you are unhappy with any part of the work, tell us. We will look at it with you under the terms of your agreement.
Questions? Email info@authorsinkindia.com, call or WhatsApp +91 89509 70646, or use the contact form. See also our terms and conditions and privacy policy.
